Communication and Engagement

The Communication and Engagement Department works to provide public information, encourage participation, improve trust in local government, and enhance the Carrboro brand and reputation. Through implementation of the Inclusive Carrboro Communications and Community Engagement Plan, we strive to ensure accessible communications to serve our diverse community with new pathways for resident engagement.

GOALS

• To implement the Inclusive Carrboro Communications and Community Engagement Plan
• To increase public awareness of and participation in Town decisions, programs and services
• To create opportunities for stakeholders to provide feedback to the Town
• To create internal systems to standardize and enhance communications
• To coordinate and standardize emergency communications

SERVICES & ACTIVITIES

• Manages the Town’s communications and engagement platforms
• Educates public on where to obtain information on Town services and programs
• Seeks feedback and evaluation on current Town programs and services
• Ensures culturally appropriate messaging and equitable access to information
• Manages a permanent communications team
• Controls overall town communication during emergency situations
• Assists with efforts to recruit and train residents for service on advisory boards
• Improves internal communications with Staff